What We Offer
Comprehensive Healthcare BPO & KPO Services
From eligibility verification and medical coding to full revenue cycle management and advanced analytics — we handle every administrative function so your team can focus on patient care.
Our Full Service Portfolio
Every service is delivered by certified specialists, backed by technology, and aligned to maximize your revenue.
Medical Billing
End-to-end medical billing that covers patient registration, charge entry, claim submission, payment posting, and patient statement processing. We work with all major commercial payers, Medicare, Medicaid, and Workers' Compensation.
- Electronic & paper claim submission
- ERA/EOB posting & reconciliation
- Patient statement & collections
- Payer contract management
Medical Coding
AAPC and AHIMA certified coders providing accurate ICD-10-CM, CPT, HCPCS, and DRG coding across all specialties. We maintain a 99%+ coding accuracy rate with rapid turnaround times.
- ICD-10-CM / ICD-10-PCS
- CPT & HCPCS Level II
- DRG / APC optimization
- Coding audit & compliance reviews
Revenue Cycle Management
Complete end-to-end RCM covering the full patient financial journey from pre-registration through final collections. Our RCM specialists reduce days in A/R and increase net collection rates.
- Pre-authorization management
- Charge capture & reconciliation
- A/R follow-up & aging management
- Monthly performance reporting
Insurance Eligibility Verification
Real-time eligibility and benefits verification for all major payers before the patient's appointment. We reduce eligibility-related denials by up to 90% and ensure accurate patient responsibility estimates.
- Real-time payer portal checks
- Deductible & copay estimation
- Authorization follow-up
- Same-day turnaround available
Denial Management & Appeals
Our denial specialists analyze every denied claim for root cause, correct and resubmit within 48 hours, and file first and second level appeals when needed. We maintain a denial overturn rate above 85%.
- Root cause analysis & trending
- 48-hr resubmission SLA
- 1st & 2nd level appeals
- Proactive denial prevention
Medical Records Management
Secure, HIPAA-compliant digital management of patient health records. We handle scanning, indexing, storage, retrieval, and release of information requests with 24-hour turnaround SLAs.
- Digital scanning & indexing
- Release of information (ROI)
- EHR migration support
- Audit-ready record keeping
Patient Collections & A/R
Compassionate, FDCPA-compliant patient collection services that protect your patient relationships while recovering outstanding balances. Our team achieves collection rates 40% above industry average.
- Patient financial counseling
- Payment plan management
- Multi-channel outreach (call, text, mail)
- Charity care screening
Healthcare Analytics & Reporting
Real-time KPI dashboards, weekly snapshots, and monthly executive reports covering every dimension of your revenue cycle performance. Data-driven insights that drive continuous improvement.
- Live client dashboards
- Custom KPI tracking
- Payer performance benchmarks
- Predictive revenue forecasting
Compliance & Audit Services
Proactive compliance monitoring and internal audit services to keep your practice protected. We review coding patterns, documentation, and billing practices against current CMS and OIG guidelines.
- HIPAA risk assessments
- OIG work plan monitoring
- Quarterly coding audits
- RAC audit defense support
Performance You Can Measure
We hold ourselves accountable to industry-leading KPIs across every service line.
How We Work With You
Our onboarding process is designed to be seamless, transparent, and risk-free for your practice.
Discovery Call
We understand your current workflow, pain points, EHR system, and performance goals in a 30-minute call.
Custom Proposal
We design a tailored service plan and pricing model based on your volume, specialty, and specific needs.
Onboarding & Setup
EHR integration, staff training, and parallel-run testing over 2–4 weeks with zero disruption to operations.
Ongoing Partnership
Dedicated account manager, regular performance reviews, and continuous process optimization.
Get a Custom Quote for Your Practice
Tell us about your practice and we'll design a service plan that fits your needs and budget.
Request a Free Consultation