Specialized Expertise
Industry-Specific Healthcare BPO Solutions
Every healthcare setting has unique billing rules, coding requirements, and compliance mandates. Touchsupport LLC brings deep specialty-specific expertise across the full spectrum of US healthcare.
Hospitals & Health Systems
Managing the revenue cycle for a hospital or multi-facility health system requires an entirely different level of expertise than a physician practice. We understand DRG optimization, facility fee billing, and the complex payer mix that drives hospital reimbursement.
- Inpatient & outpatient facility billing (UB-04)
- DRG/MS-DRG coding and optimization
- Case mix index analysis and improvement
- Multi-payer contract negotiation support
- Charge description master (CDM) review
Physician Practices
From solo practitioners to large multi-specialty groups, we provide physician practice billing using the CMS-1500 format with specialty-specific knowledge in over 30 medical specialties.
- 30+ medical specialties supported
- E/M coding optimization & documentation
- MIPS/QPP reporting assistance
- Credentialing & enrollment support
Telehealth Providers
Telehealth billing has become increasingly complex as post-pandemic coverage policies evolve. Our specialists stay current on CMS telehealth rules, state-specific mandates, and payer-by-payer coverage policies.
- GT, GQ, 95 modifier expertise
- RPM/CCM chronic care billing
- Multi-state licensure & payer enrollment
- Originating site & distant site billing
Long-Term Care Facilities
Skilled nursing facilities, assisted living communities, and home health agencies face unique billing challenges including PDPM, MDS coding, and complex Medicare/Medicaid dual eligibility scenarios.
- PDPM payment model expertise
- MDS coding & scheduling support
- Dual eligible (Medicare/Medicaid) billing
- Home health OASIS & HH-PPS billing
Ambulatory Surgery Centers
ASC billing requires meticulous attention to APC grouping, implant billing, and facility versus professional fee separation. Our ASC-specialized coders and billers understand the nuances that drive maximum reimbursement.
- APC coding & status indicator expertise
- Device-intensive procedure billing
- Anesthesia & surgeon fee coordination
- OQR quality reporting support
Behavioral & Mental Health
Behavioral health billing involves unique code sets, parity compliance requirements, and session-based billing that differs significantly from medical billing. Our behavioral health specialists navigate this complexity daily.
- Psychotherapy CPT code expertise (90xxx)
- Mental Health Parity Act compliance
- Substance use disorder billing (SUD)
- Prior authorization management
Medical Specialties We Cover
Our certified coders and billers have deep expertise across 30+ medical and surgical specialties.
Don't See Your Specialty?
We support 30+ specialties. Contact us and we'll tell you exactly how we can serve your practice.
Talk to a Specialist