Who We Are
Dedicated to Transforming Healthcare Operations
Founded in 2009, Touchsupport has grown from a small medical billing firm into one of the most trusted healthcare BPO partners in the United States. We exist for one reason: to let healthcare providers focus on patients while we handle the business complexities.
15+ Years Serving US Healthcare
Touchsupport was established in 2009 by a team of healthcare administrators and technology professionals who saw a critical gap: small and mid-sized healthcare practices were losing millions in uncollected revenue and spending enormous resources on administrative work that could be done better, faster, and cheaper by specialists.
We started with three clients and a single service — medical billing. Today we serve over 500 healthcare organizations across all 50 states, offering a comprehensive suite of BPO and KPO services that cover every step of the revenue cycle.
Our team of 1,200+ certified professionals operates 24/7, processing over one million claims per year with an industry-leading 98.4% first-pass acceptance rate.
Our Foundation
Everything we do is guided by a clear mission, a bold vision, and values that never waver.
Our Mission
To empower US healthcare providers with world-class administrative services, freeing them to deliver superior patient care while maximizing their financial health and operational efficiency.
Our Vision
To be the most trusted healthcare BPO partner in North America — recognized for accuracy, innovation, compliance, and an unwavering commitment to our clients' long-term success.
Our Values
Integrity in every transaction. Accuracy in every claim. Compliance above convenience. Partnership over transactional thinking. Continuous improvement as a standard, not an aspiration.
Leadership Team
Experienced healthcare and technology leaders driving innovation and excellence at Touchsupport.
James T. Harrington
Chief Executive Officer
20+ years in healthcare operations and revenue cycle management across major US health systems.
Dr. Priya Nambiar
Chief Operations Officer
Former VP of Operations at a Fortune 500 healthcare company with deep expertise in HIPAA compliance.
Marcus L. Webb
Chief Technology Officer
15 years in health IT, EHR integration, and AI-driven revenue cycle automation platforms.
Sandra K. Okafor
Chief Financial Officer
CPA with 18 years managing financial operations and compliance for multi-site healthcare organizations.
Certifications & Compliance
We hold every certification required to operate as a trusted partner in US healthcare.
Our Journey
Key milestones that shaped Touchsupport into the company it is today.
Founded in New York
Started with 3 physicians and a 12-person team focused solely on medical billing for small practices.
Expanded to Medical Coding
Launched ICD-10 and CPT coding division; hired first batch of AAPC-certified professional coders.
100th Client Milestone
Reached 100 active healthcare clients and expanded operations to serve hospitals and health systems.
Technology Platform Launch
Launched proprietary RCM analytics platform, delivering real-time dashboards to all clients.
SOC 2 Type II Certification
Achieved SOC 2 Type II and ISO 27001 certifications, reinforcing enterprise-grade data security practices.
500+ Clients Nationwide
Surpassed 500 active clients, 1,200 team members, and processed over 1 million claims in a single year.
Ready to Partner with Us?
Join 500+ healthcare organizations that trust Touchsupport to manage their revenue cycle.