Transform Your
Healthcare
Operations
Expert BPO & KPO services designed specifically for US healthcare providers. Maximize efficiency, reduce costs, and improve patient care.
Revenue Increased
+35%
Average client result in 6 months
Why Choose Touchsupport INC?
We combine healthcare expertise with cutting-edge technology to deliver exceptional results for your practice.
HIPAA Compliant
Full compliance with healthcare regulations and data security standards
Revenue Growth
Optimize your revenue cycle and increase collections by up to 30%
Expert Team
Certified professionals with extensive US healthcare experience
24/7 Support
Round-the-clock service ensuring seamless operations
Our Core Services
Comprehensive healthcare BPO solutions tailored to your needs
Complete Service Portfolio
From front-end eligibility checks to back-end denial management — we handle every step of your revenue cycle.
Insurance Eligibility Verification
Real-time eligibility and benefits checks to prevent denials before treatment begins.
Claims Submission & Tracking
Clean claim submission with real-time tracking across all major commercial and government payers.
Medical Records Management
Secure digital storage, retrieval, and lifecycle management of patient health records.
Denial Management & Appeals
Root cause analysis, claim corrections, and timely appeals to recover lost revenue.
Patient Collections & A/R Follow-up
Compassionate patient billing and systematic accounts receivable follow-up to maximize collections.
Healthcare Analytics & Reporting
Actionable KPI dashboards and monthly reports to drive informed business decisions.
Industries We Serve
We specialize in US healthcare and partner with a wide range of provider types and practice settings.
Hospitals & Health Systems
Inpatient, outpatient, and multi-facility billing support.
Physician Practices
Solo, group, and multi-specialty practice RCM services.
Telehealth Providers
Virtual care billing with payer-specific compliance expertise.
Long-Term Care Facilities
Skilled nursing, assisted living, and home health billing.
Ambulatory Surgery Centers
Outpatient surgical billing with procedure-level accuracy.
Behavioral & Mental Health
Specialty coding and billing for behavioral health providers.
Frequently Asked Questions
Everything you need to know before partnering with Touchsupport INC.
Most practices are fully onboarded within 2–4 weeks. This includes EHR/PMS integration, staff training, workflow customization, and a parallel-run period to verify accuracy before full handover.
Absolutely. We are fully HIPAA certified and use 256-bit encryption, role-based access controls, and continuous security monitoring. All staff sign Business Associate Agreements (BAA) and undergo regular security training.
We work with all major platforms including Epic, Cerner, Allscripts, eClinicalWorks, athenahealth, Kareo, and DrChrono. If you use a specialty-specific system, contact us — our integration team can accommodate most platforms.
We offer flexible pricing — typically a percentage of collections, a per-claim fee, or a flat monthly retainer depending on your volume and service mix. The model is tailored to align our performance incentives directly with your revenue goals.
Yes. Our dedicated denial management team analyzes every denial for root cause, corrects and resubmits claims promptly, and files appeals when warranted. We also track denial trends to proactively prevent recurring issues.
Absolutely. You receive a dedicated client dashboard with real-time KPIs plus weekly and monthly reports covering claim rates, collections, denial rates, A/R aging, and more. Your account manager reviews these with you on a regular cadence.
Ready to Optimize Your Healthcare Operations?
Join hundreds of healthcare providers who trust Touchsupport INC for their BPO and KPO needs.
- Reduce operational costs by up to 40%
- Improve claim acceptance rates to 98%+
- Free up staff to focus on patient care
- Access to certified healthcare experts 24/7
What Our Clients Say
"Touchsupport INC has transformed our billing process. Our collections have increased by 35% in just six months!"
Dr. Sarah Johnson
Medical Director, City Hospital
"The level of expertise and professionalism is outstanding. They truly understand US healthcare operations."
Michael Chen
CFO, Regional Healthcare Network